What is this page for? Use this overview to explore community service concerns, understand current information, and find the right next step. The map and trend examples are illustrative until verified municipal data sources are connected.
Community intelligence
Community pulse
Local service reports at a glance
DEMO · Sample reports
Phoenix & surrounding areas
Loading interactive map…
UrgentIn progressMonitoredResolved
Illustrative report locations only. These pins are fictional and do not represent verified municipal reports or exact resident locations.
Standard priority · exampleFollow-up: sample timeline
EXAMPLE CASE · DEMO-003
Missed refuse collection
eThekwini · Illustrative area, not a real case
Resolved
Closed · example onlyExample history available
EXAMPLE CASE · DEMO-004
Road surface needs attention
Cape Town · Illustrative area, not a real case
In progress
Standard priority · exampleFollow-up: sample timeline
No example issues match these filters. Try another search or select “All issues”.
All issue titles, IDs, statuses and metrics are fictional placeholders used to demonstrate the layout.
About Sukuma! & help
Sukuma! helps communities record service concerns, follow available updates and understand accountability processes. This preview does not connect to live municipal systems.
What happens after a report is submitted?
The next steps depend on the reporting workflow that is implemented and the receiving authority's process. This preview does not submit reports or send confirmations.
What does each report status mean?
Status definitions should be shown beside the status selector in the reporting workflow. This preview does not yet operate a live case-status workflow.
What if the municipality does not respond?
Keep your reference number and dates of any correspondence. Escalation routes and follow-up timelines must be confirmed for the relevant authority before Sukuma! gives specific instructions.
Privacy and personal information
This preview is not connected to live systems. Do not enter personal, resident, political or financial information.
Sukuma! knowledge base
Understand how it works
Search plain-language explanations, definitions and frequently asked questions. Guidance here is limited to verified preview behaviour.
What is Sukuma! for?
Sukuma! is being designed to help communities raise service concerns, understand reported issues and follow accountability. This preview is not connected to live municipal systems.
What does “resolution rate” mean?
The percentage of recorded cases marked as resolved during the selected reporting period. Check the reporting period and case-status definitions before comparing results. No verified resolution-rate figure is available in this preview.
What happens after a complaint is submitted?
The submission and follow-up process has not yet been connected or verified in this preview. We will document the actual steps before describing them as available.
What do issue statuses mean?
Status definitions and any consequences need to be confirmed against the implemented workflow before this preview can promise specific next steps.
Help content will grow alongside the app. Explanations shown in context will also be searchable here.
Design preview only · No live systems connected · Do not enter personal, resident, political or financial information.
